Ex2 Privacy Policy: Our Commitment to Protecting Your Data
By using the ex2 platform, you fully accept this Privacy Policy. The sections below explain in detail how your personal data is collected, used, and kept secure.
What Information Do We Collect?
Various types of data are collected to operate the ex2 platform. All data collection is carried out in a fair and transparent manner.
- Name and mobile number provided at registration.
- Email address (if provided).
- Age verification details.
- Account settings and preferences.
- Device type and operating system.
- Browser version and IP address.
- Connection type (mobile network).
- Session duration and usage patterns.
- Payment confirmation references via bKash, Nagad, or Rocket.
- Transaction amount (BDT / ৳) and time.
- Withdrawal history and balance records.
- Login times and page view history.
- Gaming statistics and preferences.
- Records of customer support interactions.
- Details of Collected Information
- Purpose of Data Use
- Cookies & Tracking
- Sharing Information with Third Parties
- User Rights
- Security & Contact
Purpose of Data Use
- For account creation, verification, and management.
- For processing transactions and maintaining account balances.
- For maintaining gaming history and reward records.
- For providing customer support and resolving issues.
- For fraud detection and prevention.
- To improve platform performance.
- For delivering a personalised experience.
- For ensuring responsible gaming.
Ex2 may notify users about promotional offers or new features via SMS or email. If you'd prefer not to receive these communications, you can opt out by contacting the support team.
Cookies & Tracking Technologies
The ex2 platform uses cookies and similar technologies to enhance the user experience and maintain platform security.
Essential for maintaining login sessions and storing security tokens. Without these cookies, the platform cannot function properly.
To understand which pages are used most and where users run into issues — insights that help improve the platform.
For saving language preferences and interface settings, so your choices are preserved on your next visit.
Most browsers allow you to disable cookies, though doing so may limit some features on ex2.
Sharing Information with Third Parties
- Payment Processing: Only the minimum necessary data is shared with the relevant payment gateway (bKash, Nagad, or Rocket) to verify transactions.
- Legal Obligations: Information may be disclosed when required by a valid order from a Bangladeshi court or law enforcement authority.
- Fraud Prevention: For analysing suspicious activity in partnership with cybersecurity firms.
- Personal information is never sold to third parties for commercial purposes.
- Personal profile data is never shared with advertisers.
- Information is not shared with unrelated third parties.
- Personal contact details are never shared with any third party without the user's consent.
User Rights
Ex2 respects every user's rights regarding their personal data. You are entitled to the following rights:
You can request to see what information ex2 holds about you at any time. Submit your request through the support team.
If your profile contains incorrect information, you can request a correction — either through Account Settings or by contacting the support team.
After closing your account, you may request deletion of your personal data. Some information may need to be retained for a specified period due to legal obligations.
To exercise these rights, contact us at [email protected].
Data Security, Policy Updates & Contact
- All data transmissions are secured with SSL encryption.
- Data stored on our servers is kept in encrypted form.
- Payment details are not stored directly — only a verification reference is retained.
- Regular security audits are conducted.
- Automated systems are active to detect unauthorized access.
Ex2 may update this Privacy Policy at any time. If changes are made, a notice will be posted on the platform and the "Last Updated" date will be revised accordingly.
For any questions or concerns regarding your data:
- Email: [email protected]
- FAQ View.